Organizations within multiple industries have been outsourcing business tasks for decades. Many decision-makers are well-versed in the value of hiring qualified third-party contractors to manage customer service, recruit the best talent, and provide administrative support.
However, far fewer fully understand the value of subcontracting to an experienced managed service provider (MSP). They are equipped to handle the many challenges of establishing and maintaining secure, efficient, dependable communication with the best stack of technologies for your unique business needs.
The right managed service providers have the solutions and services global enterprises need for optimal connectivity. They can help your business operate, manage, and maintain a vast infrastructure. In addition, their network will be flexible enough to accommodate multiple communication protocols specific to the many countries and regions in their service areas.
An MSP can ensure your business remains compliant as your workforce, suppliers, and customers exchange data, information, or services. In addition, they’ll help you to optimize your network and make the best use of your resources.
How Global Enterprises Benefit from Fully Managed Connectivity Solutions
With today's global embrace of multi-channel communication solutions, most international companies find their IT departments understaffed and their technicians overwhelmed. Not only are they dealing with the complexities of managing cloud-hosted software and services in some locations, but they're also navigating legacy hardware and connectivity solutions in others. It's an issue that paves the way for multiple challenges responsible for increasing the overall cost of connectivity while compromising security.
Even with skilled, knowledgeable IT teams on staff in nearly every location, many companies still need to hire experienced third-party technicians to solve complex issues. Spread across multiple service areas, the expenses add up quickly.
Many global business owners and IT decision-makers assume that the best use of resources is to delegate the responsibilities of monitoring, maintaining, and troubleshooting their tech in-house. However, successful organizations find the following advantages of investing in fully managed connectivity compelling enough to reconsider.
Access to Multiple Connectivity Solutions
Global enterprises don't typically have the luxury of choosing a single solution to ensure connectivity and system security across diverse geographic locations. Not only do regulatory differences in privacy, data security, and network infrastructure impact the possible implementations in any given location but there can also be considerable differences in the type of technology a region can support.
Experienced MSPs are well-prepared to accommodate the unique needs of each of your locations. They offer multiple connectivity solutions, including private and public wide area networks (WAN), multiprotocol label switching (MPLS), wireless global broadband, and software-defined area networks (SD-WAN). Many service providers can also leverage favorable relationships with local ISPs and legacy phone service providers to their client's advantage.
Having a Single Point of Contact
Companies supporting the connectivity needs of at least 200 employees use as many as 123 software-as-a-service (SaaS) applications divided between an average of 19 unique billing owners. For organizations with a global footprint, those numbers can be significantly higher.
Over time, many global enterprises continue to pay for services they're no longer using because it's nearly impossible to maintain a clear view of their organization's tech inventory. Overcharges are often missed because connectivity services and their billing terms are so complex that line-by-line invoice analysis is time-consuming and inefficient.
Global organizations investing in fully managed connectivity have a single point of contact for all their monitored devices, carrier contracts, and invoices. In addition to gaining a comprehensive overview of their entire network, most international organizations find that having an MSP also has a positive impact on expense management, dispute resolution, and strategic planning.
Customizable Service Levels
Global connectivity is a complex undertaking. It’s not something that can be managed with a "one-size-fits-most" approach. Some industries require an entirely different set of service levels and security standards than others. Without enough options, your organization could end up paying for service levels that don't make sense for every location within your network.
Once you've factored in the cost of paying for top-tier features in service areas less relevant to your business needs—in every location, it's easy to see why so many decision-makers prefer working with MSPs that offer customization.
The best-managed service providers make it easy for global enterprises to choose the ideal level of service for each location in their network, gaining access to multiple levels of service for systems hardware health assessments, event notifications, security monitoring, and more.
For enterprise-level organizations best served by having white-glove service for some of their more remote locations, knowing they have the option of investing in onsite support can be a game-changer.
Proactive Monitoring & Advanced Cybersecurity
For some global enterprises, network performance and system security are ongoing (and often overlooked) concerns. With the increasing complexity of monitoring and maintaining a hybrid telecom infrastructure, international organizations need more assistance. Assigning the responsibilities to local IT teams is not only less cost-effective than partnering with an MSP, but it can also leave your organization vulnerable to threats.
MSPs can offer enhanced security systems to identify malware and other cybersecurity threats across all services, devices, and providers. In addition, your advanced security features will be supported by a team of experienced IT professionals with expert-level certifications. The best MSPs alert you to the possibility of performance issues or security threats while also working behind the scenes as a true technology partner to resolve those issues before they impact your business.
With fully managed connectivity, you'll have advanced automated technology monitoring your network proactively—in real time—every hour of every day.
Discover How Your Organization Can Benefit from Fully Managed Connectivity
There are numerous advantages to investing in fully managed connectivity. However, not all MSPs offer the flexibility, scalability, adaptability, and security features most global organizations need to reduce their expenses while minimizing the risk of service disruptions and tech-related downtime. To learn more about the many ways fully managed connectivity can be the essential force your company needs for optimal success, contact BCM One.
