Organizations’ internal communications and customer-facing communications changed drastically in recent years. Businesses have shifted away from brick-and-mortar offices to flexible work arrangements that require seamless communication between departments and employees distributed throughout remote office environments. Consumers also demand an evolving voice solution alongside self-service and AI-powered options for fast and personalized solutions.
While there’s no question that virtual assistants and chatbots will continue to grow in popularity, voice service is still essential for businesses for the foreseeable future. According to a Customer Contact Week Digital survey, while chatbots and self-help are ideal for simple inquiries, consumers prefer calling a live representative to handle complex transactions and questions. A voice SIP provides scalable, reliable, and cost-effective communications that your company can use for many years.
Voice SIP enhances the traditional voice experience, providing several benefits that can help your business grow, collaborate, and provide a better customer experience overall. It can ensure your mission-critical communication applications are future-proof.
What is Voice SIP?
Session Initiation Protocol (SIP) carries voice, video, and messaging data over ethernet or Wi-Fi. Each simultaneous voice connection is called a channel and is carried over a SIP trunk. This virtual line connects your business or client's devices to the publicly switched telephone network (PSTN) over the Internet.
How is Voice SIP Different From Traditional Voice Communications?
Voice SIP replaces traditional solutions, using the internet to send data instead of a carrier’s primary rate interface (PRI). While a single PRI is only capable of 23 simultaneous channels, a SIP trunk can carry nearly-unlimited channels and is only limited by the user’s bandwidth. It is also compatible with your company’s current carrier or private branch exchange (PBX), allowing the business to continue using its current systems or seamlessly transition to a fully cloud-based solution.
How Can Voice SIP Take Your Business Into the Future?
Many organizations adopt voice SIP to facilitate communications in a flexible office environment with a distributed workforce. According to GlobeNewswire, the global SIP trunking market is expected to reach more than $26 billion by 2027, with an annual growth rate of nearly 13%. Voice SIP offers the following future-proof communications advantages:
Voice SIP Offers Compatibility
Voice SIP is compatible with most PBX systems, allowing you to integrate SIP trunking into your company or client’s existing business phone systems. It is also compatible with most digital and analog telephony devices, allowing a business to use their existing desk phones, IP phones, softphones, and mobile devices.
Voice SIP is Scalable and Flexible
Along with compatibility, a cloud-based voice SIP solution offers near-unlimited scalability. Your business or client’s inbound and outbound voice communications will scale dynamically with unlimited capacity. Voice channels are limited only by your company or client’s bandwidth, and an administrator can add phone numbers and user accounts from a simple web portal.
With a cloud-based solution, there is also no need to invest in new on-site infrastructure or systems to support the increase in inbound and outbound voice traffic. When the additional capacity is no longer needed, the elasticity of the cloud allows your client or business to scale its communications back down to normal levels.
Voice SIP Offers Mobility
With the flexibility of cloud-based communication, a voice SIP allows users to connect from remote locations. It is ideal for distributed workforces with locations nationwide or worldwide, providing consistent high-quality calling from anywhere with a stable internet connection. Users can even use their mobile phones or PC to connect and make calls with the SIP, ensuring business continuity and mobility for virtual and hybrid office environments.
Voice SIP is Cost Efficient
The compatibility of voice SIP and reduced need for costly on-site infrastructure and systems makes it a cost-effective choice for businesses of any size. It allows organizations to scale cost-efficiently, especially when using a metered payment plan. Your business or client will only pay for the service they use at a per-minute rate, and you can test out the voice SIP integration without making a considerable investment.
Voice SIP Delivers Advanced Features
Voice SIP provides cost-effective scalability and flexibility with enterprise-grade features to enhance the calling experience and productivity. Your client or business can connect Microsoft Teams to its SIP to send and receive calls from the Teams platform, providing clear calls and better collaboration.
Cloud-based communications also provide greater security with monitoring for fraud and restriction of certain destinations. You can also implement features like E911, call transfers, and call forwarding to tailor the solution to your company or client's needs. CNAM is a caller ID feature that allows the company to assign a name to a phone number for fast inbound delivery to a direct inward dialing (DID) number.
Voice SIP is Easy to Integrate
You can integrate voice SIP into your company or client’s existing systems and use a programmable SIP API to add calling to the business’s software, such as an app, website, or customer relationship management (CRM) software. An API allows you to implement SIP in a few lines of code and have your client or company’s solution up and running in minutes.
Voice SIP Can Support Your Future Tech and Unified Communications
A SIP trunk carries voice, video, and messaging data, ensuring your client or business is ready for future growth. It combines business communications into a unified communication solution like Unified Communications as a Service (UCaaS). The cloud-based solution will be compatible with future devices and systems for the foreseeable future as long as the devices connect to the internet, including LTE and 5G devices.
Future-Proof Your Business With Voice SIP
As technology changes, businesses require new communication channels to provide a better customer experience. Companies will require voice communication well into the future, so a voice solution with scalability, compatibility, and flexibility is ideal. Voice SIP will help future-proof your business communications with a reliable and flexible solution. Get started with voice SIP from Flowroute to scale your voice communications cost-effectively.
